Privacy policy

GLOBE EUROPE SAS Privacy Policy

This Privacy Policy describes what personal information is collected and how your personal information is collected, used, and shared when you visit or make a purchase from https://eu.globebrand.com/ (the “Site”).

ENTITY RESPONSIBLE FOR HANDLING PERSONAL INFORMATION

The entity responsible for management of your personal data on the Site is :

GLOBE EUROPE SAS

ZA de Laubian

13/14 Route de Tosse

40510 SEIGNOSSE

 

PERSONAL INFORMATION WE COLLECT

Personal data is information that allows to directly or indirectly to identify you, in particular your first and last names, phone number, date of birth, mailing address, email address, and any other personal information.

These information are collected by us when you create, complete or amend your user account or when you provide them on the Site in order to manage the order, to pay for purchases on line, when you complete a form on the Site or when you indicate that you would like to receive newsletters

Furthermore, when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

During the checkout process, you have the ability to give your marketing consent. In this case you allow us to store your email address for marketing purpose.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

-      Communicate with you;

-      Screen our orders for potential risk or fraud;

-      With your consent, for any other purpose.

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, rectified, updated, or deleted.

Furthermore you have :

• the right of communication of personal data ;
• the right to object to the use of your personal data if the exercise of this right is based on a legitimate ground or if it is exercised to prevent the use of date collected for commercial prospecting purposes ;
• the right of data portability.

If you would like to exercise this right, please contact us through the contact information below or ask directly through this page: https://eu.globebrand.com/pages/gdpr-compliance
We will answer you within a maximum of one month of the request.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

PERSONAL DATA STORAGE

The personal data storage periods are determined as follows:

 

For operational requirements :

 

• the period during which your personal data is required to ensure complete performance of the order, and during a three-years period after the term of the agreement between us;
• once the payment is carried out, the storage of data relevant to your credit card is set at a 13 months period;
• personal data stored in your terminal equipment, as cookies, or any other information used for the purpose of your identification or to ensure traceability are stored for six months.

For legal and regulatory requirements:

The period during which GLOBE is required to keep the data pursuant to its legal and regulatory obligations, and in the absence of a specific retention period, the personal data collected kept for a limited period of time that is necessary for the relevant purpose, and which may not exceed five years from the conclusion of the agreement.

 

SMS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

 

  13 14 ZA DE LAUBIAN, SEIGNOSSE, B, 40510, France

 

CONTACT THE COMPETENT AUTHORITIES

If you have any complain, you can contact the competent authorities using the options provided below:

- CNIL website:

• https://www.cnil.fr/fr/plaintes
• https://www.cnil.fr/cnil-direct?visiteur=part&cnilContactSourceURI=plainte

 

- Postal address:

CNIL – Service des Plaintes – 3 Place de Fontenoy – TSA 80715 - 75334