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To cancel an order please call +(33)5 58 49 89 70 or email [email protected] with our contact form and we will respond to your message as soon as possible.
| ZONE | A | B | C | D |
| COUNTRIES | Austria, Belgium, Denmark,France, Germany Luxembourg, Netherlands | Czech Republic, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden | Bulgaria, Croatia, Estonia, Finland, Latvia, Lithuania, Greece*, Romania | United Kingdom |
| DELIVERY TIME | DPD Standard Delivery: 3 to 5 business days | DPD Standard Delivery: 3 to 6 business days | DPD Standard Delivery: 3 to 5 business days *UPS for Greece | UPS Standard Delivery: 3 to 5 business days |
| DELIVERY COST | FREE for a minimum of 49.95€ DPD Standard Delivery: 6.99€ | FREE for a minimum of 99.95€ DPD Standard Delivery: 9.99€ | FREE for a minimum of 99.95€ DPD Standard Delivery: 15.99€ *UPS for Greece | FREE for a minimum of 99.95€ UPS Standard Delivery: 9.99€ |
Orders are prepared and shipped from the warehouse in the Netherlands. The delivery time and costs depend on the specific arrangements for preparing the order, the mode of delivery that is selected and the destination.
As specified above, the delivery times are indicated in business days (Monday through Friday, apart from public holidays)
These delivery times do not take into account preparation of the order; therefore, an additional day is to be added for any order placed after 2:00 p.m. (GMT+1h). Any order placed before 2:00 p.m. (GMT+1h) will be processed during that day (Excluding UK orders).
Orders placed on a Friday, Saturday, Sunday or public holiday in Europe are processed only on the following Monday or business day. Also, during certain periods, particularly during sales and inventories or during periods of unusually heavy demand, as an exception, the delivery times may be somewhat longer than normal.
The warehouse extends its best effort to comply with the specified time limits; however, it shall not be held responsible for delays imputable to the shippers.
Under no circumstance shall the warehouse be held responsible for any late delivery due to erroneous or incomplete indications of the address.
No delivery will be made in the following territories:
- The Canaries, the Balearic Islands, and the enclaves of Ceuta and Melilla, the Principality of Andorre,
- The French Overseas departments and Territories (presently the Overseas Departments and Regions, the overseas communities and French Polynesia), Corsica, the Principality of Monaco,
- The Channel Islands of Jersey and Guernsey.
- The Island of Madeira and Açores.
Our website inventory updates every hour with the latest stock information, however occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by email via [email protected] or phone on (+33)558498970.
If valid, you can enter a promo code on the order confirmation page at checkout to apply the discount. If you received a code by mail, simply copy & paste it in the promo code section at checkout.
If you have received an item in your delivery that you did not order, please email our Customer Service team via [email protected] or phone : 05 58 49 89 70 with your order number and details of what you received and we will be able to assist you further.
