Yes, you can return an order. Like any other item, it has to be in its original packaging in original condition with the original tag attached. Refunds can be made 30 days from the date of purchase. Refunds are not available on free promotional items.
Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 of GTS to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.
If you are in EU/UK,to register your return, you just need to click this link:
And follow online instructions.
In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.
Once we receive your return at our warehouse, it will take 7 to 14 business days to process.
Unless any of the warranties specified in article 9 of GTS is put into play, the Customer commits to return the Products in their initial packaging including all of their accessories: instructions for use, carton labels with bar code, individual plastic packaging, etc.).
Textile Products must be clean and not washed, and must be in the initial plastic packaging with all of the initial labels.
For footwear products, the packaging box must be clean and the bar codes readable, the shoes’ outer soles must be clean and the shoes must not have been worn (to be tried out on a carpet or on any other surface that does not tarnish the Product).
For skateboards, the Product must be clean and not used (to be tried out preferably on a clean surface that does not damage the Product). It must be returned with its plastic packaging and all of the instructions for use.
Returns are free of charge for countries listed below:
United Kingdom, Germany, Spain, France, Austria, Belgium, Denmark, Italy, Luxembourg,Netherlands, Sweden, Portugal, Finland, Estonia, Lithuania, Latvia, Ireland, Hungary, Greece, Bulgaria, Croatia, Slovenia, Slovakia, Romania
Returns will be charged 10 € for the countries listed below:
Czech Republic, Poland
You can also choose to support the cost and ship on your own.
You get one free return per order. Additional returns of the same order will be at your expense. You have 30 days from the shipping of your order to return it.
If you have purchased your product from our online store please send through pictures and description with your order number to B2C.firstname.lastname@example.org .
If you have purchased from another retailer, you must contact them directly. They will generally replace/refund the item. For this reason, we ask customers where possible to return to the store from which they purchased the item, where they can receive an exchange or refund for faulty goods. You will need to have some sort of proof of purchase (bank statement, receipt) in order to get a replacement or store credit.